1. Overview
Discount Promo LLC provides digital services such as website development, application development, UI/UX design, graphic design, and WordPress development. Because these are custom digital services rather than physical products, returns of goods do not apply. Refunds are handled according to this policy.
2. 30-Day Money-Back Guarantee
Eligible purchases are covered by a 30-day money-back guarantee from the date of payment. If you are not satisfied with our service, you may request a refund within 30 days by contacting us using the details below.
3. Eligibility
A full refund is typically available when:
- You request the refund within 30 days of payment
- Work has not started, or deliverables have not been approved as final
- You have not received or accepted completed project files
If substantial work has already been completed at the time of your request, we may offer a partial refund based on the work delivered.
4. Non-Refundable Items
Refunds may be declined or limited when:
- Final deliverables have been approved and delivered
- The 30-day guarantee period has expired
- Third-party costs have already been incurred on your behalf (for example, licenses, plugins, or domain fees)
- The request is based on a change of mind after approved work has been completed
5. How to Request a Refund
Email discountpromollc5@gmail.com or call +1 (864) 788-4231 with your name, order or project details, payment date, and the reason for your request. We may ask for additional information to process the refund.
6. Processing Time
Approved refunds are returned to the original payment method, including Visa and Mastercard. Please allow 5–10 business days after approval for the refund to appear, depending on your card issuer or bank.
7. Changes to This Policy
We may update this Return & Refund Policy from time to time. The revised policy will be posted on this page with an updated effective date.
Contact
For refund questions, contact Discount Promo LLC at discountpromollc5@gmail.com, +1 (864) 788-4231, or 1166 B St Apt 16, Yuba City, CA 95991.